"The disruption began at 6am, and lasted just 40 minutes.
But trains were delayed for more than five hours as a result of the disruption. While engineers managed to partially-restore the services along the affected stretch, peak hour trains could not be deployed to meet the morning peak frequency.
Train services resumed normal operations around 11.45am."
|Note picturesque MRT station with no crowds, no rush|
Why were the commuters on the Circle Line all red in the face? The disruption, in the world according to CNA, lasted only a mere 40 minutes. The level of train service between 6.40am and 11.45am was just as before, i.e. late as usual.
Commuters who still feel their work day was disrupted should read the advisory put out by SMRT carefully:
"Passengers who were unable to complete their journeys due to the disruption can file a claim for refund at the Passenger Service Centre in any of the 68 SMRT stations."
Before you rush out to claim your refund, pay heed to how "unable to complete their journeys" can be interpreted:
You could have boarded one of the shuttle bus services;
You could have waited for the train, however long it takes to show up;
You could have switched to a cab and paid the new enhanced charges;
You could have started walking since one is not allowed to be in the network for longer than 2 hours.
You could have done any of the above, or even charter a chopper if really desperate, and still be "able to complete your journey".