|Blame PTC, not SMRT,|
for fare hike
The Netflix PowerPoint presentation, which apparently went viral on the internet, is about their company approach to talent and culture and has 5 points. The first two stands out in the light of our train failures:
1) Hire, reward and tolerate only fully formed adults
2) Tell the truth about performance
The first point confirms the obvious. Not satisfied with playing soldiers, the kids are now placed in charge of a big train set. The frustration here is that their ongoing incompetence - the new team has been installed for over a year - is not only being tolerated, they are rewarded with fare hikes which will surely guarantee their bonus cheques. Point two is about transparency, which doesn't exist in their official lexicon. All they have is a string of euphemisms to stonewall until the next round of fare hikes.
SMRT CEO Desmond Kuek said "timing is most unfortunate" that the incident occurred just after a fare hike was announced last week. He sounds like saying the disruption is to be expected, situation normal all fouled up, and the only unfortunate element is the timing, not the big fail in performance. April 6 is still a few months ahead, maybe there's time to implement one Facebook fan's suggestion: "Why don't they introduce a system whereby fares will be reduced each time there is a breakdown?" Better still, dock the pay of the Lieutenant General in charge and his line up from the kindergarten sandpit.
|Sorry guys, you can't vote us out|