Thursday, January 12, 2012
Damn Bloody Slow Bank
At last count, a total of some 400 POSB and DBS customers holding ATM and debit cards have had about S$500,000 fraudulently withdrawn from their accounts over Wednesday 4th and Thursday 5th Jan 2012. Gupta made his apology only on Wednesday 11 Jan at an exclusive DBS private bank luncheon at posh Shangri-La Hotel. For those not on DBS's private banking list, one presumes he won't give a hoot about them lesser mortals.
Gupta claims the unauthorised ATM withdrawals were done through a card skimming scheme by a syndicate that can happen to any bank. Well, if it does happen to another bank, the apology probably won't take that long to come through. And it probably will be addressed to all customers, not just the champagne circuit crowd.
What else can DBS say? "We continue to keep up with the latest in technology to see how we can continually enhance our security," managing director and head of group strategic marketing and communications Ms Ngui told the press. They'll probably get their act together one day, it's just that they are still Damn Bloody Slow.