The Prime Minister had made it crystal clear at the nation wide broadcast her million dollar portfolio was a bao-kar-liao assignment - that's dialect for "all encompassing" or "everything-but-the-kitchen-sink". Right off the bat, of course she should expect her phone to be ringing off the hook. If the PM decides to dedicate expensive prime-time television to a fishball stick instead of housing, transportation, health care or immigration issues, it has to be a national priority, right?
Grace Fu begs to differ. By her own definition, the newly launched Municipal Services Office (MSO) is not a "catch-all body, but for complex cases" only, a direct insinuation that a fishball stick does not deserve national attention. Never mind that past attempts to address the "tai-ji" malaise in the system has failed miserably. There was the "Zip-in-Process" (ZIP) initiative in 2000, "No Wrong Door" approach in 2004, "Walls Coming Down" promise in 2006, "First Responder Protocol" improvement in 2012, and the new "Department of Public Cleanliness" set up in 2013. But when a member of the public called the NEA about a serpentine intruder in October 2013, he was asked whether aforementioned snake was slithering in a public park, or in a building, and whither direction it was heading for. If the snake could talk, they would probably quiz it and ask if it preferred to be attended to by NParks, PUB, AVA or the friendly neighborhood police.
Here's how Grace Fu envisages her scope of responsibility: "So, if one knows who to call, of course he can just call the number. But if he doesn't know who to call, I'm hoping to see if I can make it easier for them." Think of it as a high class call center girl, with a compensation package to drool for.