This new gotcha came into effect at the start of July. Top up is still free if effected at places like Transit Link sales offices, Add Value Machines and General Ticketing Machines (GTM) located at MRT stations and selected bus interchanges - they are not telling us where - as well as EZ-Link Top-up Machines at People's Association (PA) Community Centres.
An EZ-Link card user said: "I didn't even know that this new surcharge update was there. So I think it would have been much better if they put up some kind of notice to inform the general public."
In response, EZ-Link said the top up fee of 20 cents had already been waived for 5 years to allow sufficient time for consumers to try out the service. Apparently now is the time to collect. EZ-Link claims they have been bearing the cost, without explaining how and where the cost is incurred since DBS, OCBC ATMs and AXS stations are the interfaces affected. Maybe some $2 company is acting as middle men between these unmanned terminals and the faceless EZ-Link.
The Consumer Association of Singapore, not exactly one famed for championing the cause of consumers in Singapore - you actually have to pay them a fee to look into a complaint - said EZ-Link should "enhance transparency by communicating better to consumers by putting posters at permanent locations such as at the walls near ATMs." What, and ruin the golden opportunity to rip off customers who don't read the fine print? Posters are fine to boost poor attendance at PA hosted events like live broadcast of football matches, but broadcasting avenues for cutting costs and saving precious money is never top priority.
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